Veterans UK - Armed Forces Compensation Scheme Online Claim

A new online Armed Forces compensation service has gone live. Veterans UK, part of Defence Business Services (DBS), has launched a new online claim service to help people to access injury and illness compensation more easily. Veterans UK is responsible for administering compensation and pensions schemes for both serving personnel, veterans and their families. The new service is part of our commitment to modernising the services we provide to the Defence community and is the first step in the digitalisation of DBS’s Compensation Schemes. Before launching the service, the Veterans Modernisation Team had to successfully complete a Cabinet Office Beta Assessment and provide evidence to show they had met a 14-point service standard.

How will the new online service help customers?

* Although the paper claim form can still be used if customers prefer, the online service has been developed entirely using a ‘user needs’ approach, identifying what users want and need and providing a digital solution. It has the following added benefits for customers:

* The online form takes less time to complete in comparison to the paper form

* The online form is more intuitive, meaning it only asks questions relevant to the individuals claim and is based on previous questions

* Individuals can submit multiple claims on one application

* There is an option to save progress and take a break

* It allows individuals easily upload supporting documents relevant to their claim

The online form can be accessed via any internet device, including a smartphone.

For more information on the Armed Forces Compensation Scheme, please click HERE

To use the online AFCS claim form, please click HERE

For advice on, or assistance with, an AFCS claim please contact Veterans UK

To read the launch announcement in full click on this link: AFCS ONLINE.