The text number is monitored 24/7 and, while it is not for reporting emergencies, we will be able to send officers if required.
When to use the text service:
Text 61016 (or call 0800 40 50 40) when you want to contact us about an issue that doesn't require an emergency response. For example, you can text when:
You want to tell about an incident that has already happened
You want to tell us about issues affecting your rail journey or your local station
You have a general police enquiry
If your enquiry concerns buses or roads, you can contact local police anywhere in the country by dialling 101.
Reporting a Sexual Offence
When to call 999:
Always dial 999 when you need an urgent police response such as:
A crime is happening
Someone suspected of a crime is nearby
Someone is injured, being threatened or in danger
Your mobile service provider may issue a small charge to text 61016. The exact cost will depend on your network and tariff.
